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Customer Service

Welcome to Oakley Customer Service page.  Oakley customer service strives to take care of any issues that may arise with our products during our warranty coverage.  We also extend our coverage past the standard coverage on eyewear, for a minimal fee. If you have any extensive questions on Oakley's customer service or our Warranties’ please contact Oakley’s Customer service directly.

Frequently Asked Questions

Q: How should I send a package in for warranty?
A: Any type of warranty needs to be directed through Oakley Customer service.

How to ship your Warranty Claim product to Oakley:

Pack your product in a cardboard box and use a shipping service that offers both insurance and tracking to ensure a safe delivery of your product. Oakley is not responsible for packages lost in transit.

• Your name, return address and telephone number inside the box.

• Ship to: ORD (not Oakley), 1 Icon, Foothill Ranch , Ca,  92610

• The Oakley Warranty Tracking Number (TR) – provided by calling Oakley Customer Service at 1.800.403.7449.

• A brief description of the problem or service you are requesting.

• A copy of your dated receipt and/or additional information as requested by Oakley Customer Service.

Reference your assigned Oakley Warranty Tracking Number (TR) on the outside of your package. Failure to do so may cause a delay in processing your claim or package being returned without repair.

For our Warranty Policy or general information on your product, please contact Oakley’s Customer Service. The representative will assist you in identifying your  Oakley product and determine the best course of action for your warranty claim.

Q: What is Oakley’s e-mail address?
A: CustomerCare@Oakley.com

Q: I need directions to your headquarters?
A: Click here for directions to Oakley’s Interplanetary Headquarters.

Q: Can I get polarized lenses in my non-polar glasses?
A: Oakley Polarized lenses are made thicker than standard or Iridium coated lenses. Due to the thickness of the lens, frames are made to fit around polarized lenses. Polarized lenses would not properly fit into frames that are intended for standard or Iridium lenses.

Q: Can I change the color of my glasses?
A: Oakley offers a wide variety of color combinations of both frames and lenses. We ask that our customers carefully select the right one for him/her before committing to the purchase. For warranty purposes, we offer part for part and cannot change the color of the frames.  Please contact Oakley’s Customer Service for more information here.